To save your time and reach our support quickly, please follow below steps:

1/ Find the order number you purchased from BatPower, such as from, Shopify, Amazon, eBay, Walmart or Tiktok, etc.

2/ Email or live chat to describe clearly with the issues.

4/ BatPower support team solves your issues.

5/ Send all information (description of the issues, screenshot, video or link) to

Answer1/ Charge your battery at least once every 3 months if not using the battery.

2/ Do not constantly use high power mode, it will speed up degradation of the battery.

3/ Avoid long-term over-discharge damage to the battery, after the battery is fully discharged, please recharge the battery in time.

4/ Avoid recharging immediately after a full discharge. Allow it to cool for a few minutes to help prolong battery life.

5/ Avoid using the cleaner with the battery flush to a surface. This will help it run cooler and prolong battery run time and life.

6/ Please store it dry, clean, moisture, away from heat and metal objects, store your battery at room temperature (70°F/20°C).


Yes, all BatPower products have passed UL, CE, FCC, MSDS, UN38.3 test reports from ISO17025 certified laboratories.


Yes, it does. Instructions are included with each product package. If you need an electronic version, Please send your requests to


Yes. The countries listed below can be purchased directly from the

Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United States, United Kingdom.

Other countries are temporarily not supported from, please try to purchase from other websites or find our agents locally.


Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.


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